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Refunds

Returns Policy Your rights to return goods are protected under the EU Distance Selling Directive.

30 Days Return Policy

You are legally entitled to cancel your order and return the goods within 7 working days for a full refund by law, we have extended this above the legal requirement to 30 days allowing you ample time to decide if an item is suitable for you.

Christmas extended returns policy

We understand that you may wish to do your Christmas ordering early, but do not want to lose out on our 30 day returns policy as a result. All orders placed on, or after 1st November will have the normal 30 day returns policy extended until January 13th.

Product condition

All returned jewellery should be in a new, resalable condition, without scratches or marks, and in all original packaging. We strongly advise that if you are not sure on a product that you do not wear it, other than trying it on as we will not refund on scratched, or damaged goods.

Notifying us

To return an order for a refund contacting us by email or telephone and quoting the order number supplied to you. We must state legally that your refund will be paid within 30 days, however in reality this is usually within 3 working days.

Exchanges

We are aware that despite every effort to order the correct size of ring that sometimes the size will be incorrect, and that you will need to exchange the ring.

Exchange of finger size

We are happy to exchange any ring purchased from us for a different finger size, style or finish within 30 days of purchase (extended at Christmas time for purchase made 1st November can be exchanged up to 13th January) subject to our terms and conditions below.

Most of our rings are in stock and can be exchanged quickly, however some rings may be specially made, or specially ordered so the normal advertised time frame, and product stock levels will apply on the live website. We would advise you check availability of your required design and size before returning any order.

Most of our rings on the website can be exchanged free of charge (within our normal terms and conditions) + return postage.

Specially made rings, or engraved rings

Rings that are specifically made for you such as Ti2 and Geti brands do carry a 25% restocking fee as it is unlikely that we will be able to sell the ring without a discount, however you would have been made aware of this at the time of order.

We are also unable to refund on or exchange any product that has been engraved. We are happy for you to receive an item and return to us for engraving once happy with the item.

Returning your parcel

Returning the parcel

You are responsible for the cost and risk of loss or damage when returning the goods to us. We strongly advise that you use an insured tracked service as we do not accept liability for any items lost or damaged in transit.

Please include your order details, name and address and how you wish us to proceed with your return, without these details we will be unable to process your return.

Insufficient postage

We do occasionally have parcels returned to us with insufficient postage. Please note that although it may possibly arrive with us, the majority of the time Royal Mail will return the parcel back to yourselves marked as insufficient postage. This can take 3 to 4 weeks and if no return address was marked on the parcel you may not receive the parcel back.

Check list

1) The returned article is enclosed in a as new condition, with all packaging
2) You have included your order number, contact details and return instructions.
3) your order is parcelled securely to protect the contents, is addressed correctly, and has your own return address on the reverse of the parcel.
4) You have emailed us prior to returning to us to advise us of an order being returned.
5) You are sending via an insured tracked service, and that you have made sure the correct postage has been applied.


These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.

None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.

None of the above diminishes your rights to current legislation under the distance selling regulations. As Quality Silver is a UK based company we adhere to English Law.

Discount Codes & Promotions

If you are returning part of an order where a discount or promotional code was used and your order no longer qualifies for the discount, then the discount will also be removed.

Example, we have a promotion of 20% off when you buy 3 charms. Should you return 1 charm and keep 2 then you would not have been entitled to the 20% and as such the discount would also be removed.

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