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About Us
This web site is owned and operated by Jewellery Workshop Kent (LLP) who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below. Our Contact details: Jewellery Workshop 48 Gabriels Hill Maidstone Kent ME15 6JJ United Kingdom Phone: 01622 758445 Email: VAT number: 797 528 171 Jewellery Workshop (Kent) LLP Registered in England & Wales, OC302823 Company number: 0C 302823 |
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Making A Purchase
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order. We accept card payments. If you are shopping from North America or anywhere else, place your order and your card company will convert the transaction to US Dollars or your own currency. We accept Visa and MasterCard. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. If you do not wish to pay online, you may send your card information via phone, fax or by post. If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake. When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable. |
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Delivery Schedule
Delivery Information 90% of orders are dispatched within 3 working days. All products have a general dispatch time within the product information; this time scale is the expected dispatch time once your order has been processed within normal working hours. Normal working hours are Monday to Friday 9am to 5pm Should you require an item urgently then please contact us in order to check stock availability. In addition to the charges below, all orders can be collected from our Maidstone branch free of charge. UK orders under £30 1St Class Recorded Delivery £1.95 per order This is a signed for service which is generally received in 1 to 2 working days once your order has been dispatched, but is not guaranteed. Special Delivery £4.95 per order. For guaranteed delivery we offer Special Delivery which is guaranteed to be with you by 1pm the day after dispatch, excluding Saturday. Special Delivery £4.95 UK orders orders £30 to £100 1St Class Recorded Delivery Free Delivery This is a signed for service which is generally received in 1 to 2 working days once your order has been dispatched, but is not guaranteed. Special Delivery £4.95 per order. For guaranteed delivery we offer Special Delivery which is guaranteed to be with you by 1pm the day after dispatch, excluding Saturday. UK orders orders over £100 Special Delivery Free Delivery For guaranteed delivery we offer Special Delivery which is guaranteed to be with you by 1pm the day after dispatch, excluding Saturday. International orders International orders are charged at £5.95 per order and are typically received in 10 working days. Please note with international orders that items may arrive in different packaging than are shown with the product. This is due to some items of packaging being too heavy to sensibly send. All items will require a signature and can be tracked online. We can provide a tracking number if requested. |
| Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait. |
| Tax Charges Any taxes including Vat are inclusive of the advertised price. No additional taxes will be added. |
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Credit Card Security
All payments are carried out on secure servers either by Protx (www.protx.co.uk) or Paypal (www.paypal.co.uk) at no stage do we come into contact with your payment details and no payment details are ever stored by us. A padlock indicating a secure connection will always be visible in your browser when card details are entered. If you do not wish to use your card online then you may also order by telephone on 01622 758445 Monday to Friday 9am - 5pm. |
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Guarantee
We guarantee your satisfaction. <All of our products come with a 1 year no quibble guarantee.> Should you wish to contact us regarding a guarantee issue please include your original order number in all correspondence. |
| Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01622 758445 (International +44 01622 758445) or fax us on 01622 758445 or write to us at 48 Gabriels Hill Maidstone Kent ME15 6JJ United Kingdom |
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Privacy Policy
Jewellery Workshop do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party. Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' (in Internet Explorer) and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to: a. Take and fulfil customer orders. b. Administer and enhance the site and service. c. Only disclose information to third-parties for goods delivery purposes. |
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Returns Policy
Your rights to return goods are protected under the EU Distance Selling Directive. You are entitled to cancel your order and return the goods within 14 working days for a full refund. Do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 3 business days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or misdescribed. Any goods returned should be in saleable condition. These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future. None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder. All refunds will be for the purchase price only and will not include original postage costs. All refunds will be refunded via the same method of payment to the original purchaser. |