Returning an item
30 Day returns policy for exchanges, and refunds for online orders.
Your rights to return goods are protected under the EU Distance Selling Directive.
You are entitled under UK law to cancel your order and return the goods within 14 working days for a full refund, however we have extended this to 30 days. Do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 3 business days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or misdescribed.
Any goods returned should be in saleable condition.
These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.
None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.
All refunds will be for the purchase price only and will not include original postage costs. All refunds will be refunded via the same method of payment to the original purchaser.